Delia — Design for Social Futures

Delia Lee

Seeing Eye to Eye

Sustainable Medicine Design Lab

Designer through brain, visual communicator through heart. With both, I believe that we can create improved experiences and systems with communication, engagement, or simply through connection of the human experience.

I'm interested in studying existing interactions and systems, working to improve them. With my background in visual communication and branding, combined with the principle of bringing a social edge towards solutions, I ensure my ideas are relevant and meet stakeholders' needs through engaging with them and understanding their perspectives.

I would love to discover more about the various ways I can contribute towards diverse industries. If you would like to meet someone who fuses practicality with playfulness, yet operates with genuinity and passion: I'm Delia, my email is delialeerl@gmail.com and my portfolio can be viewed at https://delialee.cargo.site/ .

Good communication comes with good diagnosis. Visuals on these cards can be used as a reference when first understanding what a patient may be experiencing or discussing symptoms of vision loss with doctors. Communication without spoken language may also be facilitated.

Patients need valuable and bite-sized information to their situation. Doctors can provide curated booklets and flash cards to each patient before they leave the clinic to allow them to review what they learned from their consultation and a reminder of their chosen care plan.

Seeing Eye to Eye

Sustainable Medicine Design Lab

Can clinics cater to a better opportunity for health education? How can we nurture health literacy during a patient journey? Seeing Eye to Eye is a project that has produced educational and communicative tools for patient health literacy within clinical settings and health consultations.

Through theoretical research, active surveys and personal accounts of patients, it has shown that patient support and patient health literacy influence positive patient outcomes. While local healthcare and clinics already provide patient-centred care and enable trust from patients, strong patient health literacy is not enabled in these settings. Could we activate health literacy strongly such that long-term benefits and improved patient outcomes are enabled?

As doctors are the main stakeholder in a patients' journey, we need to ensure that they would be equipped for patients to understand eye health. Present communication barriers -- like language barriers, a lack of time and the mismatch of eye health knowledge from doctor to patient -- also obstruct patients from comprehending eye health matters well. Therefore, how might we design a universal language between doctor and patient to enable improved patient outcomes through adequate and informed health literacy?

There are many methods of communication in the world of literacy. However, visual comprehension and interactive education can be a universal language to break communication barriers between patient and doctor. These tools introduce topics about eye health and knowledge of different conditions, aiming to simplify and provide valuable information for patients to comprehend complex ideas. Each are catered for different parts of the consultation between doctor and patient to support both parties through communication and a better understanding of eye health.

These materials can be given to patients according to their diagnosis and care plan by doctors. These serve as a reminder of what patients learned from their consultation and can prompt them towards eye care and improved health outcomes